Intro (English)

When we need to know how to do a particular administrative procedure and search for information online, right now we are very likely to fall into “clickhunter webpages”: sites with very poor information and highly connected among them, just designed to accumulate visits, not to help citizens. The information we look for is scattered and hidden all over places like forums comments and facebook groups.

Ventanilla.org would be a single website where prosumers can collect, filter and correct all the info related to the interactions between them and the national, regional and local institutions.

Then, is Ventanilla.org just a collaborative repository of burocratic knowledge?

NO, its scope is much more ambitious: Using some gamification strategies as a bait, we will get anonymized tracks of how prosumers follow procedures, their times, the problems they find and how they solve: A ver rich data, perfect for extracting metrics about how burocracy actually works, and where and when it does not. A great data set that will tell us how to harmonize processes and how to optimize the burocratic engine performance.